Frankland

PRISONERS

Prisoners described Frankland as safe, and saw few problems with Spice. Staff were described as ‘brilliant’ and relations with them were very positive, as was the Keywork scheme. Prisoners rated the wide range of peer mentors, highlighting in particular PID workers, programmes ‘ambassadors’ and buddies for older prisoners. A psychology drop-in on the wings, and weekly Age UK drop-in in the gym, were praised, as was the Inside Out learning partnership with Durham University. Prisoners also highlighted the gym and the range of courses on offer there, as well as the opportunity to cook their own food on the wings.

MANAGERS

Managers described the prison as very safe. They said relationships between staff and prisoners were very good, and built on patience and tolerance. They noted the prison’s low use of force, and said that Frankland was particularly good at managing especially challenging prisoners. The PIPE unit aimed at helping Cat A prisoners to progress through the system, and the separation unit for extremists (‘the first of its kind’) were highlighted, and staff were praised for their skill and sensitivity in dealing with trans prisoners. Managers also noted the Prison Council and range of consultative forums, and the range and effectiveness of peer mentoring & support.

OFFICERS

The Officers felt the prison was safe and noted low levels of NPS in the jail. They described good relations with prisoners, and felt they were good at managing particularly challenging inmates. They noted time out of cell, family visits, gym facilities and access, the range of workshops, and cooking facilities as positives for prisoners, and Keywork was well received by both staff and prisoners. Relations between staff were ‘great’ and new staff were well supported by more experienced colleagues. Managers were good at saying ‘thank you’ to staff, Xmas vouchers were widely appreciated, and the staff mess was valued.