Hewell

OFFICERS

The Officers and CMs said staff were ‘great’, ‘really support one another’, had a ‘real commitment’, and were ‘prepared to go the extra mile’ to ‘get the job done’. They also cited ‘the real support’ between operational and non-operational staff. Things had improved ‘markedly’, and additional staff had made ‘a real difference’, with retention up and new staff ‘bedding in’. Keywork was ‘a big positive’ and had ‘improved’ relationships with prisoners, as well as staff confidence. CMs were ‘good at saying thank you’ to staff for a job well done. The staff mess was ‘a good thing’ and widely appreciated. They liked the monthly newsletter keeping staff informed, as well as a high quality and detailed printed guide for prisoners on the jail and the development opportunities it affords.

MANAGERS

The SMT called the jail ‘very good’ at handling incidents, and also noted the staff’s commitment to get the job done and keep the regime running, even with staff shortages, which ‘allowed a fuller regime than most other Cat Bs. They valued both the staff mess and the staff counsellor. They noted the wide range of peer mentors and support workers, and pointed to weekly meetings between peer workers and managers. Communications with prisoners were praised, including using Way Out TV to keep them informed, alongside a monthly newsletter to prisoners, and a guide to the prison and its opportunities. They highlighted strong relations with the local Samaritans, and a ‘very strong’ Listeners scheme, as well as a very good psychology team who play an important research-and-data-led role in supporting management.

PRISONERS

The prisoners called staff ‘great people’ who ‘really care’. Family visits were ‘very good’ and ‘much better’ than similar jails elsewhere (e.g. playing games in the grounds with kids if the weather was good enough), with support for families ‘generally very good’. They liked the range of mentors and support workers, too.